Legal · Atlas
Refunds policy
Effective from 2026-04-26. Last reviewed 2026-04-26 by counsel — placeholder for v1.
Atlas wants you on a protocol that works. If something is wrong with what arrived, we make it right.
Damaged or wrong item
Email a photo to support@atlas.strongnation.in within 48 hours of delivery and we send a replacement at no charge. Original item does not need to be returned.
Unopened items
Returnable within 7 days of delivery for a full refund (less return shipping). Item must be in resaleable condition with tamper seal intact.
Opened or partially-used items
For hygiene reasons we cannot accept opened items. If your protocol is not working for you, talk to your doctor in your next consult — protocol adjustments are part of the membership and there is no charge for switching items inside an active protocol.
Subscriptions
Pause, skip, or cancel any subscription before the next billing date and you will not be charged. Refunds are not available for already-charged-and-shipped recurring orders.
Refund timeline
Approved refunds are processed to the original payment instrument within 7 business days via Razorpay. Bank credit can take an additional 3–5 days depending on your card / UPI provider.
Reach support: support@atlas.strongnation.in · WhatsApp 9–8 IST